Your Privacy Is Our Priority

1. Introduction and Scope of This Policy

This Privacy Policy is published by ap8my, an online gambling platform operating under international licensing and providing services to users in Malaysia. This policy applies to all users who access the ap8my website at ap8my.onl, register an account, make deposits or withdrawals, and use any of the services we offer.

By using the ap8my platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

ap8my collects various categories of information depending on how you interact with our platform. The following are the types of data we may collect:

a. Account Registration Information

• Your full name as stated in your identity document
• Your identity card number (MyKad) or relevant passport number
• Date of birth — required to verify that you are aged 21 and above
• An active email address
• Mobile phone number
• The username and password you create (passwords are stored in encrypted format)

b. Financial and Transaction Information

• Records of deposits and withdrawals, including transaction amounts and dates
• Payment methods used: Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency (USDT, BTC, ETH)
• Gambling activity history relevant to international licensing compliance

c. Technical and Usage Data

• IP address and location information derived from it
• Type and version of your web browser and device operating system
• Activity log records on the platform, including pages visited and session duration
• Cookies and related tracking technologies — described further in Section 7

3. Purposes for Using Information

Every piece of data we collect is used only for legitimate purposes related to the operation of the ap8my platform. The main purposes for using data are as follows:

• Account management: Creating, verifying and maintaining your user account.
• Transaction processing: Managing your deposits and withdrawals accurately and securely.
• Identity and age verification: Ensuring all users meet the minimum age requirement of 21 years and licensing compliance requirements.
• Fraud prevention: Detecting and preventing suspicious activity, unauthorised account use and unauthorised access.
• Customer support: Processing and responding to enquiries and complaints you submit through our live chat or 24/7 support email.
• Service communications: Sending important notifications relating to your account, transactions, policy updates and technical information.
• Platform improvement: Analysing aggregated and anonymised usage patterns to improve the user experience.
• Legal compliance: Meeting statutory obligations and international licensing requirements applicable to our operations.

4. Sharing Information With Third Parties

ap8my does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your data with other parties, namely:

• Payment service providers: To process your financial transactions through supported payment methods, we share the necessary transaction details with the relevant payment processors.
• Technology service providers: Companies that help us manage our technical infrastructure, including server hosting and cybersecurity, are bound by strict confidentiality agreements.
• Regulatory authorities: When required by law or by the relevant authorities under the international licensing we operate under.
• Law enforcement: When there is a valid court order or criminal investigation requirement that necessitates disclosure of information.

5. Data Retention Period

ap8my retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or in accordance with the period required by our international licensing compliance obligations. Generally:

• Active account data is retained for as long as your account remains active on the ap8my platform.
• Financial and transaction records are retained for the period required to meet compliance and audit obligations.
• Once you close your account, information that is no longer needed will be securely deleted within a reasonable period, unless there is a legal requirement to retain it for longer.
• Technical log data is retained for a limited period for security and investigation purposes if required.

6. Cross-Border Data Transfers

As a platform operating under international licensing, some of your data may be stored or processed outside Malaysia. ap8my ensures that any cross-border data transfer is carried out with appropriate safeguards, including the use of standard data transfer agreements and the selection of partners that comply with international data security standards.

Regardless of where your data is processed, the level of protection we apply is consistent and aligned with the standards stated in this Privacy Policy.

8. Data Security and Protective Measures

ap8my implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure. Among the measures we apply:

• Data encryption during transfer using industry-standard security protocols
• Strict access controls ensuring that only authorised personnel can access personal data
• Continuous security monitoring to detect any threats or suspicious activity
• Established incident response procedures to address any data breaches quickly and effectively
• Regular security audits to assess and strengthen our data protection systems

9. Data Breach Notification

In the event of a data security breach that may significantly affect your personal information, ap8my will take immediate action including:

• Notifying the relevant regulatory authorities within the timeframe required by applicable law
• Contacting affected users via email or appropriate communication channels as soon as the breach is confirmed
• Providing guidance and steps users can take to protect themselves

10. Updates to This Privacy Policy

ap8my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or evolving industry practices. Each new version will be published on this page with an updated effective date.

We will notify you of any significant changes via in-platform notifications or email to the address registered in your account. Continued use of the ap8my platform after the effective date of an update is considered acceptance of the updated terms.